Refund policy
Return & Refund Policy
Website: www.mastermassage.me
At Master Massage, we are committed to providing high-quality massage tables, professional spa equipment, stone warmers, towel warmers, accessories, and tools. We want our customers to have a reliable and satisfying shopping experience.
1. 15-Day Return Policy
We offer a 15-day return policy, which means you have 15 days from the date you receive your order to request a return.
To be eligible for a return:
The product must be unused, unassembled (where applicable), and in the same condition as received.
The product must be returned in its original packaging, including all accessories, manuals, labels, and protective materials.
A valid receipt, order confirmation, or proof of purchase is required.
The product must not show signs of misuse, damage, improper handling, or unauthorized modification.
All returns are subject to inspection and approval.
These conditions apply to change-of-mind returns and do not limit customers' statutory rights relating to defective, damaged, or incorrectly supplied products.
2. How to Request a Return
To initiate a return, please contact our customer support team:
Email: sales@mastermassage.me
Website: https://mastermassage.me
Please provide:
Your order number
Product name and details
Reason for requesting the return
Clear photographs or videos if the product is damaged, defective, or incorrect
Once your return request is reviewed and approved, we will provide instructions on how to return the product, including a return shipping label where applicable.
Return Address:
Merchant Name: Master Massage
Customer Support Contact: sales@mastermassage.me
Business address:
Store 7, Plot 15, M - 17, Abu Dhabi
United Arab Emirates
Phone Number: +971 588 38 2030
Please do not send any products back without contacting us first. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, incomplete, or incorrect product, contact us as soon as possible at sales@mastermassage.me
Please include your order number, a description of the issue, and photographs or videos where available.
Our team will review the issue and arrange an appropriate resolution, which may include repair, replacement, return, or refund, depending on the circumstances and applicable consumer protection laws.
Please retain the original packaging where possible until the issue has been resolved.
4. Non-Returnable Items
The following products are generally not eligible for change-of-mind returns:
Used massage tables or equipment showing signs of wear or misuse
Opened or used personal care and hygiene products
Used or opened disposable spa consumables where hygiene prevents resale
Customized, personalized, or special-order products, where permitted by law
Products damaged due to improper handling, misuse, or unauthorized modifications
Hazardous materials, flammable liquids, or gases where return transportation is restricted
Gift cards, where permitted by applicable law
Sale or clearance items may have specific change-of-mind return conditions disclosed at the time of purchase.
Nothing in these exclusions affects customers' statutory rights concerning defective, damaged, or incorrectly supplied products.
5. Exchanges
If you wish to exchange a product for another model, size, or variation, please contact our support team.
The fastest way to obtain a different product is to request a return of the original eligible item and place a separate order once the return has been approved.
Exchanges are subject to product availability, return eligibility, and any applicable price differences.
Defective or incorrectly supplied products will be handled in accordance with applicable consumer protection requirements.
6. Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will normally be issued to your original payment method within 10 business days, subject to applicable legal requirements.
Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Email: sales@mastermassage.me
7. Contact Information
For any questions regarding returns, exchanges, damaged products, or refunds, please contact:
Master Massage
Website: https://mastermassage.me
Email: sales@mastermassage.me
Location: United Arab Emirates
Mob: +971 588 38 2030
Our customer support team will be happy to assist you with your return or refund request.